Translator/Nihongo Instructor
Name : Cris Lance R. Rasay
Age : 26
Sex : Male
Birthdate : January 15, 1987
Birthplace : Davao City
Status : Single
Height : 173cm
Weight : 145 lbs.
Skills : Linksys Networking Devices; Microsoft Office Applications: (MS Word, Powerpoint, Excel)
Special Skill : Japanese Language proficient
Highest Educational Attainment
Bachelor of Science in International Studies Degree (major in Japanese language and studies) – Mindanao Kokusai Daigaku (Mindanao International College) – March 2008
– Graduated with various Honors including the Special Academic Award (equivalent to Cum Laude) and recipient of Ambassador of Goodwill Award during the College Commencement Exercises
– Awarded as Grand Prize Winner of the 33rd National Nihongo Speech Contest – (Open Division)Shangri-La Plaza Mall, Manila, 2006
– Granted a Study Tour in Japan by The Japan Foundation, Manila as the Representative of the Philippines (October 2006)
– An active member of various organizations in College
– Japanese Language Proficiency Test passer
WORK EXPERIENCE
Joji Ilagan Career Center Foundation Inc., June – October 2007
Worked as a Japanese language instructor for BS in Tourism and BS in HRM students while studying as a graduating student.
LINK2SUPPORT INC. (currently SYNNEX – CONCENTRIX CORP.),
October 2007-February 2008
5th F Techno Plaza One, Eastwood City, Libis, Quezon City
Worked as a Japanese Support Representative for DISH NETWORK account. Took inbound calls from DISH Network TV subscribers particularly U.S. based Japanese customers providing them world class customer service and technical support in a customer service center environment.
SYNNEX – CONCENTRIX CORP. (formerly LINK2SUPPORT INC)
JULY 2008 – October 2009
Damosa IT Park, Lanang, Davao City
Supervisor
NDS (Japanese Data Processing Account) – Worked hand in hand with the Program Manager in establishing the account, from recruitment process to deployment. Generated reports and updates concerning work processes. Evaluated the performance of the Data Processing Analysts and provides them the needed orientation and training.
Supervisor
LINKSYS (Technical Support Account) – Supervised and coordinated the activities and operations of the agents under technical support department. Provided highly responsible and complex administrative support to operations managers and performs related duties as assigned. Responsible in handling serious customer related issues from technical concerns to complaints.
- Functional/Technical (Call performance and targets met includes supervision, instruction and training, motivation and counseling; call resolution of escalated calls; submit productivity and other reports)
- Supervisory (Leading; conducting team meetings and orientation; monitoring and managing performance)
PHILIPPINE NIKKEI JIN KAI , INC.
AUGUST 2010 – PRESENT
Japanese Language Department Head/ Japanese Language Instructor/ Japanese Translator
Heads the Japanese Language Department of Philippine Nikkei Jin Kai, Inc. while working as a Japanese language instructor. Functions as the institution’s official translator responsible in translating various documents as well.
Davao City Region’s TESDA Curriculum Evaluator for Japanese Language Course
Had been part of the team evaluating Japanese language curriculum registered by TESDA being offered in one of the institutions here in Davao City.
