Name                          : Cris Lance R. Rasay 

Age                              : 26

Sex                              : Male

Birthdate                    : January 15, 1987

Birthplace                  : Davao City

Status                          : Single

Height                         : 173cm

Weight                        : 145 lbs.

Skills                           : Linksys Networking Devices; Microsoft Office Applications: (MS Word, Powerpoint, Excel)

Special Skill                : Japanese Language proficient

  

Highest Educational Attainment

 

Bachelor of Science in International Studies Degree (major in Japanese language and studies) – Mindanao Kokusai Daigaku (Mindanao International College) – March 2008

–          Graduated with various Honors including the Special Academic Award (equivalent to Cum Laude) and recipient of Ambassador of Goodwill Award during the College Commencement Exercises

–          Awarded as Grand Prize Winner  of the 33^rd National Nihongo Speech           Contest – (Open Division)Shangri-La Plaza Mall, Manila, 2006

–          Granted a Study Tour in Japan  by  The  Japan Foundation, Manila as the Representative of the Philippines (October 2006)

–          An active member of various organizations in College

–          Japanese Language Proficiency Test passer

 

WORK EXPERIENCE

 Joji Ilagan Career Center Foundation Inc., June – October 2007

Worked as a Japanese language instructor for BS in Tourism and BS in HRM students while studying as a graduating student.

LINK2SUPPORT INC. (currently SYNNEX – CONCENTRIX CORP.),

October 2007-February 2008

5th F Techno Plaza One, Eastwood City, Libis, Quezon City

Worked as a Japanese Support Representative for DISH NETWORK account. Took inbound calls from DISH Network TV subscribers particularly U.S. based Japanese customers providing them world class customer service and technical support in a customer service center environment.

SYNNEX – CONCENTRIX CORP. (formerly LINK2SUPPORT INC)

JULY 2008 – October 2009  

Damosa IT Park, Lanang, Davao City

Supervisor

NDS (Japanese Data Processing Account) – Worked hand in hand with the Program Manager in establishing the account, from recruitment process to deployment. Generated reports and updates concerning work processes. Evaluated the performance of the Data Processing Analysts and provides them the needed orientation and training.

Supervisor

LINKSYS (Technical Support Account) – Supervised and coordinated the activities and operations of the agents under technical support department. Provided highly responsible and complex administrative support to operations managers and performs related duties as assigned. Responsible in handling serious customer related issues from technical concerns to complaints.

• Functional/Technical (Call performance and targets met includes supervision, instruction and training, motivation and counseling; call resolution of escalated calls; submit productivity and other reports)
• Supervisory (Leading; conducting team meetings and orientation; monitoring and managing performance)

PHILIPPINE NIKKEI JIN KAI , INC.

AUGUST  2010 – PRESENT

Japanese Language Department Head/ Japanese Language Instructor/ Japanese Translator

Heads the Japanese Language Department of Philippine Nikkei Jin Kai, Inc. while working as a Japanese language instructor. Functions as the institution’s official translator responsible in translating various documents as well.

Davao City Region’s TESDA Curriculum Evaluator for Japanese Language Course

Had been part of the team evaluating Japanese language curriculum registered by TESDA being offered in one of the institutions here in Davao City.